our services

Here Are The Services That We Offer

Confurr is delighted to announce that North Tyneside Council has become finalists at the 2024 Northern Housing Awards, for use of the Confurr video surveying platform.

Read more about the nomination shortlisting in the category of ‘Best use of Technology by a Social Landlord’.

Our specialists will assist you in realising your goals of a functional, sustainable, high performance solution and use their expertise to offer our clients fully-integrated project.

The Confurr video customer service platform allows customer service agents to hold video consultations with customers, with ease. 
Confurr is greatly beneficial where an agent being able to see the problem, or share live content with the customer will give a dramatic improvement in the customer experience and call outcome.
Confurr is currently in use for customer service where British Sign Language is a first language, and also in social housing settings for triaging housing issues.
The applications for Confurr are diverse.
 

With the proliferation of hybrid working, forced upon us by the global pandemic,  RingCentral delivers the best cloud-based Unified Communications as a Service (UCaaS)

MS Teams integration is also available for clients who want to benefit from using the Teams collaboration tools, whilst at the same time benefiting from enterprise-grade telephony features and reliability
RingCentral deliver world class, cloud contact centre solutions to support all of your omni-channel, customer service functions. Through the call recording capabilities RingSense AI can be used to automatically create meeting notes and summaries, and provide powerful sentiment analysis.

Whether you want to connect two systems, such as your Unified Communications platform, or contact centre with your backend ERP or CRM system, or want to custom build a business workflow system, we can help.

Modern, off the shelf platforms, available from the cloud are vey powerful indeed, but sometimes the cost to license these systems and then configure them to your requirements far outweighs the benefit.  In these instances, we have custom built, business systems for clients that give them what they need, delivering them in a phased manner in order to maximise the business benefits.

 

This is how we work

Brainstorming

Analyse, Understand and Define the problem, with the customer

Design

Solution Design, with customer validation.

Build

Solution Implementation, and Project Management.

Lifetime Support and System Optimisation

Got a project in mind? Don’t Hesitate call us today!