Confurr video and Unified comms
Best in breed Video Customer service Solutions
Confurr is delighted to announce that North Tyneside Council has become finalists at the 2024 Northern Housing Awards, for use of the Confurr video surveying platform.
Read more about the nomination shortlisting in the category of ‘Best use of Technology by a Social Landlord’.
Confurr video surveying, video triage and video customer service solutions are helping many thousands of people
explore Our solutions
Why Video Customer Service
Video has vast uses across our personal and business lives, with some really excellent tools out there to facilitate this. However, in a customer service setting the current tools available do not lend themselves to seamlessly escalating a voice call, Webchat, IM or email to a video call.
This is where Confurr comes in.
During the pandemic, Confurr, a small Sheffield based software company was tasked by a number of NHS Trusts to build a solution for virtual outpatients. This platform has evolved to a full video customer service platform that has a broad range of use cases, across different industry sectors.
Why does Confurr work – it is ridiculously simple to use for both customer and agent.
Mission
Simple to use, cost effective video customer service, that will plug into the other systems and applications that you use, simple!
Our Excellent Services
We offer a range of video, customer service & software solutions to solve a wide array of problems
Connecting customers and agents by video, on the fly, with ease
Video surveying tool to help triage and document maintenance issues in social housing
Allowing clinicians to connect with patients to hold outpatients appointments over video