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Do you wish you had a super easy way to see what your residents are looking at when reporting an issue?

Confurr can help with that!

Confurr is a real-time video platform that assists landlords who spend excessive time, effort, and money managing responsive repairs. Video significantly enhances the way tenants report issues and landlords document them

This leads to increased efficiency improved tenant satisfaction decarbonization cost savings resident quality of life

book my discovery call

We will never share your personal information

95%

of residents happy to have a video call there and then

60%

of calls did not require an onsite property survey

£85+

Saving per call

The truth is, right now budgets are tighter than ever before, but the pressure to improve tenant satisfaction measure scores is very real

Inefficient reporting and recording of responsive repairs can lead to:

  • increased site visits for your surveyors
  • longer lead times to get a surveyor to a property due to the increased workload and pressure
  • not being able to instantly triage and prioritise the more severe cases
  • reduced tenant satisfaction
  • increased complaints 
  • increased cost

Because the way that responsive repairs are reported by tenants and recorded by your agents, it is costing you

So, take me up on the offer of a quick discovery call, where you can highlight the current challenges you face, we can discuss how we might be able to help you overcome these, and then you can decide on how to proceed… demo or disengage

Engage with us and we will help with the challenges highlighted above and offer a roadmap to success:

  • platform demo & detailed discovery
  • Solution proposal and implementation plan
  • customer reference call

And we will show you a way to:

  • help improve the reporting and recording of responsive repairs
  • reduce surveyor visits and help with decarbonisation
  • improve resident engagement and help achieve your TSM’s
  • reduce complaints from residents
  • supporting your organisations invest to save strategy with significant cost savings
  • help improve the quality of lives of your residents
Yes, I want to chat about how we can overcome these challenges
Book my discovery call

Clare Vale – Managing Director at Sign Solutions

Confurr is also used by those for whom British Sign Language is a first language, and will allow them to converse with any contact centre, over the phone, through a BSL Video Relay Interpreter, providing equal access to customer services, DWP, household utilities and healthcare providers. 

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Cllr John Harrison – North Tyneside Council

“We’re delighted to see how successfully our video diagnosis system has been so far, and it’s made a real difference to our teams and our residents.  Everybody should have a home where they feel comfortable and safe, and our number one priority is always to ensure that our residents’ concerns are responded to quickly and efficiently – this system has given us another platform to do exactly that”.

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The Northern Housing Awards – Finalist in the category ‘best use of technology by a social landlord’

Since its introduction, the we have been able to offer more specific advice to residents – allowing officers to allocate resource to the most pressing reports and respond promptly.

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Designed and built around Local Authority and social landlord workflows

 

Designed in conjunction with Customer Service Requirements in the assessment and maintenance of Social Housing, Confurr will support your way of working

 

 

 

 

 

 

 

james@confurr.uk

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