Video call your customers, at the click of a button
Confurr video platform
- Simple to use
- No downloads
- Easy to deploy
- 100% compliant
- Industry-leading
Why video?
Our brains are hardwired to process visual communication. The human brain processes images 60,000 times faster than text, and 90 per cent of the information transmitted to the brain is visual.
Communicating visually means information is processed more quickly, effectively and accurately than spoken information, saves time and ensures that both sender and receiver instantly share a clear picture of the situation.
Fully web-based
No app download. Super easy to use
Easy to deploy
Call recording for compliance & better customer service
Cost effective
A scalable solution designed to maximise ROI
Built-in features
- Escalate from a phone call, IM, WebChat, SMS, Email or WhatsApp to video, at the click of a button
- Record video stream & take snapshots
- Location capture
- Call queueing & personalised waiting rooms
- Bring in additional users by phone or video
- Instant messaging for real-time interaction
- Collect customer feedback & reviews
- Work in 'stand alone' mode or integrated with your existing systems
- Data governance and customer compliance
Sectors
Housing Associations
Customer service agents and tenants can seamlessly escalate from an audio call, web chat or email interaction to a video call, at the click of a button.
Healthcare
Confurr’s virtual clinic and virtual waiting room system brings enterprise grade video experience to the digital patient, consultation experience.
Customer Service
The Confurr video customer service platform allows customer service agents to hold video consultations with customers, with ease.
Scalable, transparent pricing
Free
Up to 5 free Confurr calls per month
PAYG
Pay as you go – £4 per call
Monthly 50
50 calls per month, £3 per call*
Monthly 100
100 calls per month, £2.50 per call*