Revolutionise your
customer relationships
We’ve partnered with RingCentral to provide you the highest
quality contact centre cloud solutions and call centre software.
Transform customer engagement with collaborative Contact Centre cloud technology
We choose to partner with RingCentral, because they are a leading global provider of cloud-based business unified communications and collaboration solutions. Providing increased flexibility and cost-effectiveness, RingCentral’s Contact Centre platform offers an enhanced agent experience, which in turn means a stronger customer experience.
Omnichannel customer routing
Build stronger relationships by connecting your contact centre agents with customers on their channel of choice.
CRM software integrations
Optimise workflows by leveraging everyday apps and customising your own with open APIs.
Agent management software
Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.
Actionable call centre analytics & reporting
Improve contact centre service and sales with real-time reports and in-depth customer surveys.
A Solution for Every Contact Centre
Regardless of your business case, RingCentral offers a product solution that delivers the functionality and efficiency to your contact centre.
Inbound Contact Centre
Route every inbound call to the right agent at the right time, while automatically sending customer information to the agent’s desktop so they can resolve the issue quickly.
Outbound Contact Centre
RingCentral Engage Voice helps turn any agent into an outbound/blended powerhouse. Maximise your agent productivity, reduce agent downtime, and connect with more customers through scripting and CRM integration across fewer screens.
Omnichannel
RingCentral Engage Digital allows for your customers to contact you on the channel of choice. Through voice, social channels, live chat, email, and SMS, your agents will be able to transfer between customer channels seamlessly, providing an excellent customer experience.
Collaborative Contact Centre
With RingCentral Pulse, you can configure intelligent bots to monitor what is most important for your contact centre without the need to build an integration. Empower agents, instantly connect customers and experts, and solve service issues quickly and efficiently.
Integrations that work seamlessly
with your everyday apps.
RingCentral Contact Centre natively integrates with CRM
and other out-of-the-box business applications as well as open APIs.
Ready to learn more about how RingCentral can help your business?
Fill out the form below to get more information about RingCentral for your business.