our services
Here Are The Services That We Offer
Confurr is delighted to announce that North Tyneside Council has become finalists at the 2024 Northern Housing Awards, for use of the Confurr video surveying platform.
Read more about the nomination shortlisting in the category of ‘Best use of Technology by a Social Landlord’.
Our specialists will assist you in realising your goals of a functional, sustainable, high performance solution and use their expertise to offer our clients fully-integrated project.
Customer service agents and tenants can seamlessly escalate from an audio call, web chat or email interaction to a video call, at the click of a button.
By helping social landlords to easily and efficiently survey, record, document, and triage issues of damp, mould, property maintenance as well as help with out of hour emergency support, using the Confurr video survey platform, residents are fully engaged in the process
Confurr’s virtual clinic and virtual waiting room system brings enterprise grade video experience to the digital patient, consultation experience.
With the proliferation of hybrid working, forced upon us by the global pandemic, RingCentral delivers the best cloud-based Unified Communications as a Service (UCaaS)
Whether you want to connect two systems, such as your Unified Communications platform, or contact centre with your backend ERP or CRM system, or want to custom build a business workflow system, we can help.
Modern, off the shelf platforms, available from the cloud are vey powerful indeed, but sometimes the cost to license these systems and then configure them to your requirements far outweighs the benefit. In these instances, we have custom built, business systems for clients that give them what they need, delivering them in a phased manner in order to maximise the business benefits.
This is how we work
Workshop
Understand and define all of the workflows you use to interact with your customers
Design & Build
Solution Design and build based upon the defined workflows and customisation / integration requirements, with customer validation.
Hand over & Support
Hand over, Training, and go-live support, along with department and customer engagement support.
Lifetime Support and System Optimisation