Confurr video triage, video building surveying, video customer service
Helping reduce complaints with better resident engagement, improved Tenant Satisfaction Measures (TSM's), & more efficient use of resources
What does Confurr give you as a social landlord?
- Supporting responsive repairs with accurate issue documentation
- Reduce surveyor visits – serious cases can be prioritised
- Decarbonisation
- Verify correct materials to site
- Cost savings as part of your invest to save strategy
What does Confurr give your tenants?
- Better resident engagement
- Proactive engagement on issues
- Help achieve your tenant satisfaction measures
- Reduce complaints by being proactive
- Visual, non-verbal communication of issues
Confurr is delighted to announce that North Tyneside Council has become finalists at the 2024 Northern Housing Awards, for use of the Confurr video surveying platform.
Read more about the nomination shortlisting in the category of ‘Best use of Technology by a Social Landlord’.
Confurr video surveying, video triage and video customer service solutions are helping many thousands of people
explore Our solutions
Why Video Customer Service
Video has vast uses across our personal and business lives, with some really excellent tools out there to facilitate this. However, in a customer service setting the current tools available do not lend themselves to seamlessly escalating a voice call, Webchat, IM or email to a video call.
This is where Confurr comes in.
During the pandemic, Confurr, a small Sheffield based software company was tasked by a number of NHS Trusts to build a solution for virtual outpatients. This platform has evolved to a full video customer service platform that has a broad range of use cases, across different industry sectors.
Why does Confurr work – it is ridiculously simple to use for both customer and agent.
Mission
To support organisations in implementing sustainable, simple and useful video customer service solutions for the benefit residents in their homes.
Our Excellent Services
We offer a range of video, customer service & software solutions to solve a wide array of problems
Connecting customers and agents by video, on the fly, with ease
Video surveying tool to help triage and document maintenance issues in social housing
Allowing clinicians to connect with patients to hold outpatients appointments over video