Insights

Complaint handling – what is the cost? Confurr for customer service So, when a complaint comes in, do we treat it as a negative, or can we turn it into a positive? …and what is the cost of handling complaints poorly, in terms of monetary value and reputational damage, versus

Damp and Mould Season The Count Down Has Begun It might be the middle of the summer, albeit an unseasonally damp one, but your thoughts are probably filled with holidays, getting away, enjoying Wimbledon, the Euros, looking forward to the Olympics, kids clubs and maybe strawberries and cream. But the

AI customer service 10 strategies to get you started   Consumers are becoming more familiar with—and dependent on—apps and artificial intelligence (AI) tools to help them in their daily lives. According to The Insight Partners, the intelligent virtual assistant market will explode between now and 2028, growing from just over $7