AI customer service: 10 strategies to get you started Consumers are becoming more familiar with—and dependent on—apps and artificial intelligence (AI) tools to help them

RingCentral’s Webinar – Advanced Analytics & AI in Customer Service Discover the untapped potential of advanced analytics and AI in this RingCentral webinar Join Confurr

Ask the Expert: What Impact Will AI Have on Contact Centres and Agents?     Nerys’ background and experience in the contact centre industry How

Two Minutes To Understand How To Ensure Reliable Business Communications Are cloud guarantees enough? The advantages of a single provider in guaranteeing maximum availability  Complete

Two Minutes To Understand How To Manage Your Communications With Advanced Analytics Which analytics for which purposes? Line of business analytics for management purposes Customised

Ask the Expert: How Can You Align AX and CX To Solve Queries at First Contact The digital maturity of customers has accelerated… … and

Two Minutes To Understand How To Achieve a Quality Customer Experience Improving first contact resolution rate Improving the agent experience, too Integrating the collaborative contact

Two Minutes To Understand How Unified Communications and AI Support Hybrid Work   Employees are in favour of hybrid working. Cloud technology helps organisations overcome

RingCentral for Microsoft Teams: Ensuring Business Continuity for Thousands of Customers 2 min read In today’s fast-paced business environment, the ability to communicate effectively and

Two Minutes To Understand How To Integrate Your Phone System With Microsoft Teams 4 Mins Read Multiple advantages for users and businesses  Benefit from advanced

Better ROI on IT Projects   TABLE OF CONTENTS If you need to start driving better ROI for your business’s IT projects, you’re not alone.

2 Mins Read For the 9th consecutive year, RingCentral has been named a Leader in the 2023 Gartner® Magic Quadrant™ for Unified Communications as a