About Confurr
Our journey
Confurr is a Sheffield-based communications software company, founded during the pandemic in response to NHS Trusts seeking a virtual outpatients platform.
Since then, Confurr has evolved into a powerful video customer service solution, enhancing the way organisations interact with their customers.
Confurr design criteria
At Confurr, we prioritise simplicity, efficiency, and cost-effectiveness in everything we build.
Easy to use
User-friendly platform requiring minimal training
Easy to deploy
Quick integration with existing systems
Cost effective
A scalable solution designed to maximise ROI
Our mission is simple...
To provide sustainable, simple, cost-effective, and highly functional video customer service solutions that drive better outcomes for businesses and their customers.
North Tyneside Council is a finalist at the 2024 Northern Housing Awards for using the Confurr video surveying platform.
The Confurr story
Confurr is a Sheffield-based communications software company, founded during the pandemic to help NHS Trusts deliver virtual outpatient appointments via video.
Now a leading video customer service platform, Confurr enhances omnichannel systems with a simple yet powerful video capability.
Councils and social housing providers use Confurr for video surveying, damp and mould triaging, maintenance coordination, and emergency support—streamlining documentation and response times.
Confurr also powers video relay services for British Sign Language provider Sign Solutions, improving accessibility in public sector and enterprise customer service centres.
With diverse applications, Confurr is the go-to solution wherever video enhances customer outcomes