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Our platform

Simple, compliant video service

Confurr is a video platform, which augments your existing customer service functions of telephony, instant messaging and webchat with a video capability

Confurr allows customer service agents to seamlessly transition from a voice call or webchat to a video call, where being able to see the issue at hand allows cases to be instantly triaged and prioritised, the more severe cases then being expedited.  

This enhances the customer’s experience, whilst at the same time saving costs of engineering visits, and ensuring that health and wellbeing are prioritised.

Confurr design criteria

At Confurr, we prioritise simplicity, efficiency, and cost-effectiveness in everything we build. 

Easy to use

User-friendly platform requiring minimal training

Easy to deploy

Quick integration with existing systems

Cost effective

A scalable solution designed to maximise ROI

100% Web-based

Existing video platforms only offer entry via a scheduled call, the link sent out via email. For immediate customer service requirements this can be too slow.

Confurr streamlines the video interaction workflows between supplier and customer.

Confurr is web based, so there is no app download for agent or customer.

Confurr supports multiple routes of entry – SMS web link, quick code, Web, call queue, waiting room.

Book your live demo...

  • A live walkthrough of Confurr’s features
  • Demo the Agent page, how to send the link to the customer, and how to snapshot
  • Custom use cases for your industry
  • Demo the admin page where all of the CDR's and call recordings are stored
  • Q&A session with our experts
Book your demo

Transforming operations

Importantly, Confurr protects your agents’ personal contact details, such as phone numbers and email addresses.

It’s particularly useful in Local Authorities and Housing Associations, where issues like damp and black mould can be quickly triaged, and remedial action planned straight away.

It also supports facilities management and service teams by enabling video-based first-call resolutions — especially for domestic maintenance, where issues like heating can sometimes be fixed remotely without a home visit.

How we work

First, we understand and define all of the workflows you use to interact with your customers.

Solution Design and build based upon the defined workflows and customisation / integration requirements, with customer validation.

Hand over, Training, and go-live support, along with  department and customer engagement support.

Lifetime Support and System Optimisation

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